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AI’s New Operating Model: From Org to Work Charts

Liza Adams · May 15, 2025 ·

What if AI isn’t just changing how we work but quietly breaking the way we’ve organized companies for decades?

The walls between departments are blurring. Customers don’t care about your org chart. They expect seamless experiences, fast handoffs, and connected journeys.

That’s why a new operating model is emerging: work charts.

Where org charts define who knows what (departments + roles), work charts define what needs doing (jobs-to-be-done + workflows).

This shift is already happening faster than many leaders realize.

In this week’s newsletter, I share:

  • The AI Work Chart Maturity Model I use with clients to map their evolution (a model aligned with Microsoft’s Work Trend Index Report and Harvard + P&G study)

  • Real-world case studies from Dice and Cin7 showing early wins and lessons

  • Practical steps you can take right now to start breaking silos in your org

You can read the full issue below.

Prefer to listen instead? There’s also a 12-min podcast version with two AI hosts. Listen to it while having lunch, walking the dog, or driving. Link is in the comments, https://lnkd.in/gUysN2E6.

This is part of my biweekly Practical AI in GTM newsletter. I share real-world applications and strategic insights for forward-thinking teams. You can subscribe at the top of the page if you want these in your inbox every other week.

A huge thank you to Scott Braun (SimpliSafe), Carol-Lyn Jardine (Dice/DHI Group Inc), Sean McCaffrey (Cin7), and Jacob Warwick (ThinkWarwick Global). It’s been an absolute pleasure to go on this AI journey with you and your teams.

Here’s the 12-min AI podcast version of this newsletter. Listen to it during lunch, while driving, walking the dog 😉 https://drive.google.com/file/d/1nw2RaTGn47ihf-2gl0Yqqb2r7C_BrZtp/view?usp=sharing

Once you hit play, give it just a few seconds then it will start.

Disclaimer: This podcast was generated by AI based on this written newsletter and reviewed by me to ensure ethical and responsible AI use. It’s designed to provide an efficient, more inclusive way to consume information.

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